Question 1

How to call a mechanic

Accepted Answer

Choose the service you need on the home page Select your vehicle type and describe the problem Confirm your location on the map Enter your vehicle details and attach photos Pay the deposit The system then automatically matches you with the nearest mechanic.

Question 2

What can AI chat help with?

Accepted Answer

AI chat can help you with many things: Diagnose your vehicle’s problem from a description or photos Recommend the right service Give a preliminary cost estimate You can start a chat from the AI chat button in the bottom menu bar.

Question 3

How does mechanic matching work?

Accepted Answer

Once you confirm your booking and pay the deposit, the system looks for a mechanic who specialises in the service you chose and is closest to your location. You’ll see the mechanic’s details, review rating and estimated time of arrival (ETA) on a live map.

Question 4

What is the deposit?

Accepted Answer

The ฿500 deposit confirms your booking and is deducted from the total service charge when the job is completed. How to pay the deposit: Pay by QR code Choose "Pay later" You can use a coupon when you call a mechanic, or on the payment page after the mechanic finishes the job.

Question 5

Can I call an emergency mechanic 24 hours a day?

Accepted Answer

Yes. 24CARFIX offers emergency mechanic call-outs 24 hours a day for urgent cases such as: Dead battery Flat tyre Breakdown on the road Needing a flatbed tow truck Choose an emergency service on the home page to call a mechanic right away.

Question 6

How to edit your profile and connect LINE

Accepted Answer

Open the "Profile" tab at the bottom, then tap "Edit profile" to change your name, phone number or profile picture. To connect LINE, sign in with LINE and the system will automatically offer to link it to your existing phone-number account.

Question 7

How does the app use my location?

Accepted Answer

The app uses your GPS location to find the nearest mechanic and calculate the travel time. Drag the pin on the map to set your location more precisely Search for a place by name Your location is used only to match you with a service.

Question 8

How to contact support

Accepted Answer

You can reach our support team through several channels: Chat in the app Phone 061-415-2978 (open 08:00-20:00) Email support@24carfix.com Our team is here to help you every day.

FAQ

Frequently asked questions